Agent-first CRM for WhatsApp-driven businesses
Every customer conversation, organised and moved forward.
NexusAgents helps you answer customers, capture leads, manage bookings, and keep every WhatsApp conversation connected to a real customer record. Your AI agents handle the repetitive work. You stay in control of every important decision.
✓ No credit card required ✓ Cancel anytime ✓ Rand-based pricing
Example customer journey
You decide whether Nexus reads, drafts, or sends. Start with approval, then add automation when you are ready.
Your customers already use WhatsApp. The problem is everything that happens after the message arrives.
Enquiries get buried. Follow-ups are forgotten. Booking details are scattered across chats. Staff do not always know what has already been discussed. Customers repeat themselves, and promising leads quietly disappear.
❌ Messages disappear inside busy chats
❌ Customers are forgotten after one conversation
❌ Booking details live in disconnected messages
❌ Good leads quietly fall through the cracks
NexusAgents turns those conversations into organised customer relationships.
More than a WhatsApp chatbot
Most chatbots answer a question and forget the customer. NexusAgents keeps the context and helps move each conversation toward the right outcome.
💬
Answer from your information
Nexus uses the business information you approve, including hours, services, products, staff, branches, policies, and frequently asked questions.
🎯
Capture real customer context
Customer details, leads, conversations, notes, tasks, and bookings remain connected instead of disappearing inside a chat history.
📅
Keep booking inside the conversation
Customers can provide the service, location, date, time, team member, and booking details without leaving WhatsApp to start again.
👤
Bring a person in when needed
When judgment is required, Nexus can draft for approval, request more information, or hand the conversation to the right team member.
Your agents are grounded in the information you provide. When Nexus does not have enough reliable information, it can draft for approval or hand the conversation to you.
How a Nexus conversation works
1
A customer messages your business
The message enters your shared inbox and links to the correct customer record.
2
Nexus understands the request
Nexus identifies the request and selects the right agent or human path.
3
The conversation moves forward
It answers from approved information, captures what it needs, and moves the customer forward.
4
You remain in control
Approve the reply, take over, or allow automatic responses within the rules you set.
5
The relationship is remembered
The conversation, booking, notes, and follow-up context stay connected to the customer.
Start with control. Add automation when you are ready.
You should not have to hand your customer relationships to an AI system on day one. NexusAgents lets you decide how much authority each agent receives.
👀
Read
The agent can understand incoming conversations and organise the relevant information.
✍️
Draft
The agent prepares a response, but nothing is sent until you approve it.
🚀
Send
When you are confident, allow the agent to handle approved types of conversations automatically.
Move agents to greater automation individually. Your receptionist can handle routine questions automatically while sales or support conversations remain in approval mode.
Meet your AI team
Start with reception, then add specialist sales and support capabilities as your business grows.
📞
AI Receptionist
Your always-available front desk
Welcomes customers, answers common questions from your approved information, identifies what they need, and helps them move toward the right service or booking.
🎯
Sales Assistant
Finalizing for release
Your lead-capture and opportunity assistant
Recognizes buying signals, records customer details, organises sales conversations, and helps ensure promising enquiries do not disappear inside the inbox.
🛟
Customer Support
Finalizing for release
Your first line of customer-service triage
Helps understand the customer’s problem, keeps the conversation context together, and escalates matters that require a person.
Booking that stays inside the conversation
Customers should not have to leave WhatsApp, find another link, complete a separate form, and explain themselves again. Nexus keeps the booking process connected to the conversation.
- The service they need
- The preferred branch or location
- The requested date and time
- The relevant team member or resource
- The person the booking is for
The booking is recorded inside Nexus and connected to the customer’s conversation and contact record.
One inbox. One customer record. Full context.
- Conversations
- Contact information
- Leads
- Bookings
- Notes and tasks
- Human-review activity
Your team can see what the customer asked, what Nexus answered, what was booked, and what still needs attention.
Built for businesses at different stages
For the solo operator
Nexus covers the gaps when you are working, driving, meeting customers, or unable to answer immediately. It helps provide the responsiveness of a staffed front desk without pretending AI replaces your judgment or expertise.
For a growing business
Nexus becomes the shared customer memory underneath your team. It helps reception, sales, and support work from the same information and makes it easier to see which conversations still need attention.
For multi-person and multi-location teams
Nexus supports structured customer records, branches, resources, staff calendars, permissions, and a consolidated operational view that grows with the complexity of the business.
South African from the start
NexusAgents is being built around how South African small businesses already communicate and operate, not as a global enterprise product cut down into a smaller package.
🇿🇦 Rand-based subscription pricing
💬 WhatsApp-first customer communication
🔒 Privacy controls designed with POPIA responsibilities in mind
🖥️ Core application infrastructure hosted in South Africa
💳 Local payment infrastructure
📈 Built to grow with local businesses
Pricing that grows with your business
Start with the customer front desk you need now and add capacity as your team and conversation volume grow.
Starter
R499/month
For owner-operated and small businesses that need a reliable WhatsApp front desk.
- AI Receptionist
- Shared customer inbox
- Customer and contact records
- Business information management
- Booking assistance
- Human approval controls
- Included monthly usage
Most popular
Growth
R999/month
For growing businesses with more customer activity, team members, and operational complexity.
- Everything in Starter
- Higher monthly usage
- Additional users
- Expanded CRM and workflow capacity
- Greater booking and operational volume
- Access to new agent capabilities as released
Business
R1,999/month
For larger teams, branches, and businesses managing a higher volume of customer conversations.
- Everything in Growth
- Increased monthly usage
- Support for larger teams
- Expanded operational capacity
- Advanced permissions
- Priority access to business-level agent capabilities
WhatsApp charges
NexusAgents subscription prices cover the Nexus platform and included AI usage. You connect and retain ownership of your own WhatsApp Business account. Any message fees charged by Meta are billed separately through your Meta account. Nexus does not hide Meta’s charges inside the subscription price or add an undisclosed markup.
✓ 14-day free trial • ✓ No credit card required • ✓ Cancel anytime
Frequently asked questions
Is NexusAgents a chatbot?
No. Chatbots generally answer isolated questions or follow fixed scripts. NexusAgents combines WhatsApp conversations, customer records, bookings, workflow state, human review, and specialist AI agents inside one customer relationship platform.
Will Nexus replace my receptionist or staff?
Nexus is designed to support people, not remove them from the business. For a solo operator, it can cover work that would otherwise remain unattended. For a team, it provides shared context, drafting assistance, routine automation, and a safety net underneath existing staff.
Can Nexus send messages without my approval?
Only when you give the relevant agent permission to do so. You can require approval for every response, allow an agent to draft only, or enable automatic replies for appropriate conversations.
What happens when Nexus does not know the answer?
Nexus can request more information, prepare a draft for approval, or hand the conversation to a person. It is not intended to invent business information or make decisions outside the authority you provide.
Do I keep my WhatsApp Business number?
Nexus connects to your business’s WhatsApp setup through Meta’s official WhatsApp Business Platform. The exact setup process depends on your current WhatsApp account, number, and Meta Business Portfolio configuration.
Are Meta’s WhatsApp fees included?
No. Your Nexus subscription and Meta’s WhatsApp message charges are separate. You retain your own Meta account and pay Meta’s applicable fees directly.
Is Nexus suitable for businesses with more than one staff member or branch?
Yes. Nexus is being built to support teams, branches, booking resources, staff permissions, and consolidated customer activity.
Stop running customer relationships from memory
Every unanswered enquiry, forgotten follow-up, and incomplete booking is a customer relationship that may never move forward. NexusAgents gives your business a customer front desk that keeps working, keeps context, and knows when to bring you in.
Keep the decisions. Lose the repetitive admin.
✓ No credit card required ✓ Cancel anytime